Legal

Privacy Policy

Last updated: April 2026

1. Overview

Biovexia Labs (“we”, “us”, “Company”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit biovexia.co, create an account, or purchase our products.

2. Information We Collect

Information you provide when creating a researcher account

  • First name and last name
  • Email address
  • Password (stored in encrypted/hashed form; we never see your plain-text password)
  • Date of birth (used to verify you are 21 or older)
  • Phone number
  • Researcher role (Academic, Industry, Independent, Student, Other)
  • Researcher acknowledgment, age verification, and Terms agreement — with the date and time you submitted each, for compliance record-keeping

Information you provide when purchasing

  • Shipping address and billing address
  • Order details (products purchased, quantities, dates)
  • Any messages or questions you send us through the contact form

Information collected automatically

  • IP address at the time of account creation (for compliance / fraud prevention)
  • Browser type, device information, and pages visited (via standard web server logs)
  • Session cookies used to keep you logged in while you browse the site
  • Cookies used to remember your researcher acknowledgment, so you don’t have to re-confirm on every visit

3. How We Use Your Information

  • To verify you are a qualified researcher aged 21+ as required for access to our products
  • To create, manage, and authenticate your account
  • To process and fulfill your orders, including shipping and customer support
  • To send you order confirmations, shipping notifications, and support responses
  • To send optional research updates, new compound announcements, and promotional emails (only if you opt in)
  • To maintain compliance records demonstrating that purchasers acknowledged Research Use Only (RUO) terms
  • To prevent fraud, investigate abuse of the service, and comply with legal obligations
  • To improve our website, products, and services through aggregate analytics

4. Compliance Records

Because our products are sold strictly for in-vitro laboratory research, we maintain records of every researcher acknowledgment, age confirmation, and Terms agreement, along with the IP address and timestamp when each was submitted. These records are retained indefinitely as part of our compliance posture and may be produced in response to lawful requests from regulatory authorities.

5. Email Communications

Transactional emails (order confirmations, shipping updates, password resets, account notifications) are sent automatically and cannot be opted out of while you have an active account. Marketing emails (research updates, promotions, new compound announcements) require separate opt-in and can be unsubscribed from at any time using the link in any marketing email. We do not sell or share your email address with third parties for marketing purposes.

6. Payment Information

Payment information (credit card numbers, billing details) is processed by our third-party payment processor and is not stored on our servers. We receive only order confirmation details, the last 4 digits of the payment method, and the billing address associated with the purchase.

7. Third-Party Service Providers

We rely on trusted service providers to operate our site and fulfill your orders. These providers receive only the data they need to perform their specific function. They are:

  • Hosting and platform: Hostinger (web hosting), WordPress + WooCommerce (e-commerce platform)
  • Payment processing: Our designated payment processor (receives billing and payment details)
  • Shipping carriers: USPS, UPS, FedEx (receives shipping address and order weight)
  • Email delivery: Our transactional email provider (receives email address and message content)

We do not sell your personal information to anyone. We may disclose information when required by law, subpoena, or valid legal process.

8. Cookies

We use the following types of cookies:

  • Authentication cookies: Set by WordPress to keep you logged in. Expires when you log out or after 14 days.
  • Researcher acknowledgment cookie (bv_researcher): Set when you acknowledge the RUO gate. Expires after 90 days or when you close your browser, depending on your choice.
  • WooCommerce session cookies: Used to remember your cart contents and recent views.

We do not use advertising cookies, third-party tracking pixels, or cross-site ad networks.

9. Data Retention

Account records and order history are retained for a minimum of 7 years for tax, legal, and compliance purposes. Researcher acknowledgment and compliance records are retained indefinitely. Marketing email subscriptions are retained until you unsubscribe. You may request deletion of your account at any time (see Section 10), subject to legal retention requirements for completed orders.

10. Your Rights

Depending on your jurisdiction (GDPR for EU residents, CCPA for California residents, etc.), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate personal information
  • Request deletion of your account and personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Request a portable copy of your data
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us and we will respond within 30 days.

11. Data Security

We use industry-standard security practices to protect your personal information, including SSL/TLS encryption for all data transmitted to and from our site, password hashing, and restricted access to customer data. No system is perfectly secure, so we cannot guarantee absolute security, but we take reasonable measures to protect your data.

12. Children

This Site is intended for qualified researchers aged 21 and over. We do not knowingly collect information from persons under 21. If we learn that we have inadvertently collected information from a person under 21, we will delete that information.

13. International Users

Biovexia Labs operates from the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent update. For material changes, we will notify you via email or by posting a prominent notice on the Site. Continued use of the Site or your account after changes constitutes acceptance.

15. Contact

Privacy questions or requests? Contact us here or email info@biovexia.co.

RESEARCH USE ONLY: All products sold exclusively for in-vitro laboratory research. Not for human or animal use. Not evaluated by the FDA. Biovexia Labs is a chemical supplier — NOT a compounding pharmacy (503A) or outsourcing facility (503B).
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